Frequently Asked Questions
Everything you might be wondering before you book.
Frequently Asked Questions
Everything you might be wondering before you book.
Common Questions
What are your office hours?
iMan Therapy Inc. offers online therapy sessions via secure telehealth video. Session availability varies and is discussed at the time of scheduling. To find out about current availability, please reach out directly by phone at (408) 345-5293 or book a free 15-minute consultation through the website. All sessions are conducted remotely. This makes scheduling more flexible than traditional in-person therapy.
How do sessions work?
All sessions are 50 minutes and held online through secure, HIPAA-compliant video. We see clients who are located in California at the time of the session.
What are your fees?
Our self-pay rate is $185 per 50-minute session and $225 per couples session. If you use Aetna or Optum, your cost is based on your plan’s copay, coinsurance or deductible instead, and we will help you understand it before your first session. Under the federal No Surprises Act, self-pay clients have the right to a Good Faith Estimate of expected costs before services begin, and we provide one to every self-pay client.
Do you take insurance?
Yes. We are in-network with Aetna and Optum. Before your first session, we verify your benefits so you know what to expect.
If you have a different insurance plan, you may still have out-of-network mental health benefits that reimburse part of the cost. In that case, we can provide a superbill you submit to your insurer.
To understand your out-of-network benefits, contact your insurance company and ask:
Do I have out-of-network mental health benefits?
What is my out-of-network deductible?
What percentage will be reimbursed?
How does a Superbill work?
f your insurance plan is not Aetna or Optum, a superbill is an itemized receipt that includes the date of service, the type of service (with a procedure code), a diagnosis code, and the fee paid. It is provided by iMan Therapy Inc. after each session upon request. You submit this document to your insurance company's out-of-network claims department. Your insurer then determines what portion, if any, they will reimburse based on your specific plan and deductible. The reimbursement process and timeline vary by insurance company. iMan Therapy Inc. is not able to guarantee reimbursement or communicate with insurers on your behalf.
How long will treatment take?
The length of therapy varies widely from person to person, and there is no predetermined answer. Some clients come with a specific, focused concern and benefit from a shorter course of therapy — perhaps 8–16 sessions. Others find ongoing support valuable as they work through more complex issues. The timeline is something your therapist revisits with clients throughout the process. You won't be kept in therapy indefinitely — but you also won't be rushed. Progress and next steps are discussed collaboratively, and you remain in control of that decision.
What should I prepare for my first session?
You don't need to prepare anything specific. What is most helpful is simply arriving with some sense of what brought you in — even if it's vague. You don't need to have your thoughts perfectly organized.
Practically speaking:
Find a private, quiet space where you won't be overheard or interrupted
Use a device with a reliable internet connection and a functioning camera
Have the telehealth link from your confirmation email ready
Wear headphones if possible for better audio quality and privacy
The first session is primarily a conversation. There is no pressure to share more than you're comfortable with.
What forms of payment do you accept?
iMan Therapy Inc. accepts major credit and debit cards through a secure payment platform. Payment is collected at or before the time of service. Specific payment methods are confirmed during onboarding. For Aetna and Optum clients, we bill your insurance directly, and you pay only your copay or coinsurance.
What if I have a mental health emergency?
Therapy at iMan Therapy Inc. is not a crisis or emergency service. Your therapist is not available 24/7 for crisis support. If you are in immediate danger, please call 911.
For mental health crisis support:
Call or text 988 (Suicide and Crisis Lifeline, available 24/7)
Text HOME to 741741 (Crisis Text Line)
Call NAMI at 1-800-950-6264
If you are already a client at iMan Therapy Inc. and experienced a crisis, please use the resources above and contact your therapist at your next available session to discuss next steps and build a safety plan.
Still have questions? Book a free consultation.
iMan Therapy Inc.
Online therapy serving clients across all of California.
(408) 345-5293
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If you are in crisis, call 911 or text/call 988 for the Suicide & Crisis Lifeline.
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